Voicemail
maximiser provides integral voicemail on both the 5100 & 5108 Call Servers. Each 5100 supports 4-16 concurrent calls and 1,500 hours of recording time, whilst the 5108 Call Server offers 2-8 concurrent calls and 500 hours of recording time. Need more than this? Just run the maximiser voicemail application on a LAN attached Linux PC or Server. Even today’s entry-level PCs will provide support for around 30 concurrent calls, while a 40Gb hard disk will store well over 1,000 hours of voicemail. And because maximiser is built around a distributed architecture, you can run multiple voicemail services, which can be centralised or spread across multiple-sites. Email, SMS, Caller Display and even paged alerts can all be used to notify employees of new voicemail messages. PCS 560, PCS 570, PCS 410, PCS 100 and PCS 50 all provide visual management capabilities for voicemail messages. An audio voicemail navigation interface is provided for PCS 520, PCS 10, PCS 5 and existing analogue phones. |
Email
Voicemail messages, links or alerts can be forwarded or copied to any SMTP compliant email server, allowing a wide range of systems to be supported – Microsoft Exchange, AppleMail, Lotus Notes, Novell Groupwise, etc. |
Unified Messaging
Unified Messaging allows maximiser voicemail messages to be stored on any email server supporting the Internet Messaging Application Protocol (IMAP). This includes Lotus Notes, Novell GroupWise and Apple Mail, in addition to Microsoft Exchange. Synchronisation is provided between voicemail and email, so if a voicemail is deleted the appropriate email will be deleted and vice versa. Unified Messaging utilises SpliceCom’s Enhanced Speech Processing (ESP) technology allowing your emails to be “read” back to you from any phone, wherever you are. Once you’ve listened to your email, you can speak your response, which will then be emailed to the original sender as a .wav attachment. Emails can also be deleted in same manner. |
Auto Attendant
A simple, single level, ten-entry auto attendant is supplied as standard with maximiser. For those looking to deploy a telephone system in a multi-tenancy or serviced office environment, maximiser allows a completely different auto attendant to be configured for each separate business. |
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Interactive Voice Response (IVR)
More complex, multi-level auto attendant, dial by extension or IVR requirements are addressed through the use of SpliceCom’s Enhanced Speech Processing (ESP). This VoiceXML based application can be added to maximiser on a per-concurrent call/port basis and provides an infinitely variable range of deployment options that can be constructed when combining text-to-speech conversion and/or the playback of pre-recorded audio files with recognition of DTMF input, recording of spoken input and telephony features such as call transfer and disconnect. For example, Alarm, Wake-Up or Reminder Calls can be set-up and generated in this manner. |
Voice ConferencingIf you need to speak to more than one person at a time, maximiser allows conference calls to be set up in two distinct ways. 3-way conference calls can be set-up easily using PCS 560, PCS 570, PCS 410, PCS 100 or PCS 50 running as an IP Softphone or Phone Partner. Alternatively, they can be set-up directly from PCS 520, PCS 10, PCS 5 or existing analogue phones using a short-code. Meet-Me-Conferencing is available through maximiser's Voice Processing application and allows participants to dial-in and enter a PIN code to join a conference. Listen-only and full participation rights can be granted, whilst up to 120 delegates can be supported when the Voice Processing application is run on a networked Linux PC or Server. |
SMS
Text messaging is becoming increasingly used by businesses to contact employees and customers alike. As well as using SMS to alert employees to new voicemail messages, maximiser provides integral support for SMS text messaging via the PCS 410 IP Phone and the PCS 60 or PCS 50 IP Softphone/Phone Partner application. SMS dial options for Contact, User & Department directory entries activate a text entry page, allowing messages to be drafted and sent. The format of maximiser generated text messages allows any reply to be automatically routed to the appropriate User’s maximiser mailbox where it is clearly identified by a unique SMS icon. Double clicking on the entry allows the message to be read. Use of this service requires an agreement with an SMS provider, eg World Text or SMS Alert. maximiser also uses SMS as the underlying mechanism to allow text messages to be sent directly between employees using PCS 410s, PCS 60s and PCS 50s. These messages are routed internally without the need to access the GSM network. |
Fax
maximiser’s modular architecture allows fax traffic to dynamically share the ISDN trunk lines with regular voice calls. Conventional fax machines can be connected to the Phone Modules, whilst fax servers supporting fax to the desktop can be connected via modems connected to the Phone Module, or Basic Rate ISDN connected to an ISDN S-Bus on the Call Server, Remote Call Server or Trunk Modules. Multiple channel operation is also supported. SpliceCom recommend the use of GFI FAXmaker for Exchange/SMTP. |
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