System Management

maximiser's scalable, distributed architecture allows it to be managed and administered from anywhere, via a single, platform independent, web-based management interface, regardless of the number of sites and employees within your company. All configuration information resides within the single LDAP database, which is then copied to every Call Server. PBX, gateway, gatekeeper, SIP Proxy server, IP router, web-server and voice processing; maximiser treats all these aspects as a single seamless system.

Access can be achieved from anywhere on the LAN network, or remotely, either via a VPN link or using ISDN dial-up. Once the configuration has been updated any changes, and only the changes, are then transmitted to all other Call Servers on the network, ensuring that management traffic is minimised as the database information is replicated. From a simple single site configuration to an advanced implementation linking 200 different offices, it's all one system as far as maximiser's concerned. And it's all done through a standard web browser; Internet Explorer, Mozilla Firefox, Safari, etc. There's no requirement for expensive, proprietary and centralised System Management stations.

Call Management

For every phone call made or received through maximiser a call record is produced. These records contain important information about each call, including whether it was an incoming call, an outgoing call, or another type, such as an internal (extension to extension) or external (trunk to trunk) call.

Call records contain details of the calling party and the called party, as well as extra information such as the overall duration of the call, the number that was dialled, the caller ID of the calling party, and which telephone line (trunk) was used to carry the call.

The practice of call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.

The analysis of the call logging output is usually called Call Management. This can help with setting budgets and controlling Company and/or Departmental communication costs by;

Call Recording

SpliceLog Pro is a next generation Call Logging and Management application, specifically designed for use with maximiser, with integrated Call Recording capabilities.

When combined with maximiser’s in-built call recording capabilities (supplied as standard and capable of recording ALL incoming and outgoing calls), SpliceLog Pro provides a totally integrated, feature-rich solution, which delivers cost-effective Call Recording to even the smallest of businesses.

Typically, this type of solution is still delivered by combining products from three different vendors - PBX, Call Recording & Call Management - offering very little (if any) integration and requiring all three products to be configured and managed separately. For smaller businesses, the cost of an entry-level call recorder alone is likely to be several times the cost of their telephone system.