The Informal Call Centre

In Departmental scenarios where historical reports are required along with greater flexibility in the presentation of real time information, SpliceCom recommends Peak Suite from Adodo Management Services.  Specifically designed and developed to work with maximiser, Peak Suite delivers a comprehensive range of real-time management information to those that need it, wherever they are. With no limits set on the number of extensions or users, it can be used by every type of business seting new standards in the way organisations view information relating to their phone system and calls. Whether it’s your technical support team, accounts department or an Informal Call Centre, Peak Suite has the answer. 

This capability allows businesses to find issues and fix them before they become real problems, enabling them to optimise resources for maximum productivity at all times. By delivering real time information to organisations, Peak Suite ensures that business operations run smoothly. 

Running on a Microsoft Windows platform, Peak Suite is simple to set up and automatically uses the information from maximiser's LDAP database for it’s initial configuration. Once the installation has been completed, Peak Suite logs every activity on your system, all you have to do now is decide the information that's important to you - and where and how you want to receive it. Peak Suite provides a configurable real time dashboard for your Key Performance Indicators, which can be delivered to a PCS 410, PCS 50, PDA or Windows PC.