Unified Communications

Unified Communications offers many productivity and cost reduction benefits to businesses by simplifying the way your employees communicate with colleagues, suppliers, customers and prospects through the convergence of voice and IT applications.

SpliceCom’s range of Unified Communication solutions provide the perfect platform for consolidating voice services with business critical IT applications across an IP infrastructure.

Business Telephony

Voice communication provides the foundation upon which Unified Communications is built. Designed and developed by SpliceCom for organisations requiring between 4 and 100,000 IP, analogue or GSM/3G extensions, the maximiser Unified Communications system is completely scalable in design and distributed in architecture.

Operators & Receptionists

In today’s business world image is so much more than just important – it’s essential. First impressions last forever – and you only get one chance to make a good impression. Telephone system Operators and/or Receptionists are generally the first people your prospective customers speak to when contacting your company. More personal than a call centre and still more acceptable than an auto-attendant or voicemail system, professional and efficient call handling helps to deliver the image of a well run and efficient company at all times.

Workforce Mobility

The way we conduct our day-to-day business has changed forever. We’re no longer tied to our desks, many people spend at least some of their time, on the road, working out of another office, working at a client’s or customer’s premises or working at home. Modern business communications needs to change to meet the needs of these new working practices and that means not missing an important call even when you’re away from your desk; be it on the other side of the office – or the other side of the world. maximiser offers a wide range of mobility solutions to meet the ever- evolving demands of modern business.

Messaging

At SpliceCom, we believe that messaging – in its many disparate forms - is an essential part of today’s business communications. As such integral support for voicemail, email and SMS are all provided as standard on maximiser.

Conferencing

Need to speak to more than one person at a time? maximiser allows conference calls to be set up in two distinct ways. 3-way conference calls can be easily set up using any SpliceCom IP Phone, including PCS 60 when running as either a Phone Partner or IP Softphone. Alternatively, conference calls can be set up directly from the PCS 505, PCS 10, PCS 520 or existing analogue phones using a short-code. Meet-Me-Conferencing is available through maximiser’s Voice Processing application and allows participants to dial in and enter a PIN code to join a conference. Listen-only and full participation rights can be granted whilst up to 4 delegates can be supported on the 5108 Call Server, up to 16 on the 5100 Call Server and up to 120 when SpliceCom's Voice Processing application is run on a networked Apple Mac OS X or Linux PC or Server.

Presence

SpliceCom’s multi-functional “Favourite” icons, provided on all PCS IP Phones, Softphones and Phone Partners provides User Status/Presence information – and so much more.

Call Management

For every phone call made or received through maximiser a call record is produced. These records contain important information about each call, including whether it was an incoming call, an outgoing call, or another type, such as an internal (extension to extension) or external (trunk to trunk) call.

Call records contain details of the calling party and the called party, as well as extra information such as the overall duration of the call, the number that was dialled, the caller ID of the calling party, and which telephone line (trunk) was used to carry the call.

The practice of call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.

The analysis of the call logging output is usually called Call Management. This can help with setting budgets and controlling Company and/or Departmental communication costs by;

Call Recording

SpliceCom Vision is a next generation Business Management application, specifically designed for use with maximiser, with integrated Call Recording capabilities.

When combined with maximiser’s in-built call recording capabilities (supplied as standard and capable of recording ALL incoming and outgoing calls), Vision provides a totally integrated, feature-rich solution, which delivers cost-effective Call Recording to even the smallest of businesses.

Typically, this type of solution is still delivered by combining products from three different vendors - PBX, Call Recording & Call Management - offering very little (if any) integration and requiring all three products to be configured and managed separately. For smaller businesses, the cost of an entry-level call recorder alone is likely to be several times the cost of their telephone system.

Call Centres

Traditionally a call centre was a place where telephony activities were centralised, with the aim of cutting costs and improving marketing and/or customer services. But that’s all changed – with maximiser a call centre no longer needs to be in one single location. Call centre staff agents can be distributed across multiple sites, or even countries and continents. Agents can also be based at home or other remote locations. Every business has a call centre – and every business can benefit from call centre technology. What ever your particular need – be it a 2 “seat” Help Desk to 100+ agents spread across multiple sites – there’s a maximiser & Vision Call Centre solution that’s absolutely right for you.

System Management

maximiser's scalable, distributed architecture allows it to be managed and administered from anywhere, via a single, platform independent, web-based management interface, regardless of the number of sites and employees within your company. All configuration information resides within the single LDAP database, which is then copied to every Call Server. PBX, gateway, gatekeeper, SIP Proxy server, IP router, web-server and voice processing; maximiser treats all these aspects as a single seamless system.