Call Management

Media: Comms Business

Date: April 2011

Businesses today have to be able to see into the future as well as look at and learn from the past. Key employees need to view the information that enables them to improve the way their company operates and the manner in which they serve their customers. What’s required is a dashboard through which they can ramp up the levels of their responsiveness, a critical requirement in today’s ultra competitive market place and one that’s key to gaining a competitive business advantage.

SpliceCom have addressed this market need by fusing Call Management, Real-time Dashboards/Wallboards and Call Recording together. Through Vision, SpliceCom are able to deliver an application suite that provides a unique solution to real business problems – one where the whole is far greater than the sum of the constituent parts.

Where as Call Management has traditionally been focussed on outbound calls and billing, real-time wallboards tend to be deployed to give information on in-bound performance. Integrating these two applications allows an overall view of business performance to be delivered - historical yet at the same time up-to the minute in real time. And being web-based, Vision delivers this business-wide view to those that need it, irrespective of where they might be - via their smart phone, PC web browser, SpliceCom’s PCS 60 IP Softphone/Phone Partner or PCS 580G IP Screen Phone. This allows organisations to identify issues and rectify them before they become business-impacting problems, whilst optimising resources at all times for maximum productivity.

The IP-PBX, Unified Communications platform or business telephone system is the lifeblood of most companies’ communications. It’s therefore ideally placed to collect valuable data, from which in-depth information, telling you exactly how well the company and its workforce are performing, can be extracted. Because it’s been developed specifically to work as a single entity in conjunction with maximiser, SpliceCom Vision is unique and offers unrivalled integration, enhancing and extending Call Management into true Business Management. Vision can drill down deeper into the voice platform for valuable information then ever before, delivering a wealth of relevant, business critical reports and a depth of real time information to Company Directors and Departmental Managers, exactly when and where it’s needed.