Fixed-Mobile Convergence

Media: Comms Business

Date: April 2011

After Unified Communications comes unified applications - hot on the heels of Fixed Mobile Convergence comes the legal requirement to record mobile calls. For all the talk of the imminent death of the PBX” it’s the continual evolution of value added communication applications that helps to ensure its longevity, wherever the PBX may be situated – CPE, hosting-centre or “cloud” - and in whatever form it might take.

The mandatory recording of mobile calls requires FMC and Call Recording to be fully integrated processes. By “holding on” to a call when it’s connected to a mobile, the IP-PBX/Unified Communications platform/business telephone system is ideally positioned to bring call routing and applications together. Indeed at SpliceCom we’ve gone one stage further, by utilising Extension Anywhere and Vision on maximiser we’ve unified FMC, Call Recording and Call Management to not only make it easy and cost-effective to record mobile calls, but also simple to search for specific recordings using a wide range of criteria. On the back of legislation, call recording’s been a big growth area for several years now. The latest legal requirements to record mobile calls mean that we’ll see this growth extended to provide opportunities for those able to deliver FMC integrated with call recording as well.