Telephony Platforms

Introducing the maximiser from SpliceCom - a business telephone system, designed and developed in the 21st Century for those requiring between 4 and 100,000 IP or analogue extensions. Completely scalable in design and distributed in architecture, all maximiser systems are built around just four modules representing two core components – Call Server and Phone Module. One of these four modules, the 5108 Call Server – has been specifically designed to meet the needs of smaller businesses and the branch offices of larger organizations. Embracing open industry standards wherever they exist, all maximiser solutions appear to customers, employees and system administrators alike as a single system, no matter how many separate sites, homeworkers or mobile employees are encompassed. maximiser is configured and managed as a single system via a standard web browser. For very large scale Enterprise and Hosted/Managed requirements, maximiser XS utilises the core maximiser S8000 operating system, running on Apple's Mac Pro or Xserve platforms to support up to 100,000 extensions.

Vision

A web-based application suite, Vision offers a Business Dashboard for companies of all sizes, delivering a comprehensive range of real-time information and historical reports to those that need it, irrespective of where they might be. Technical Support or Sales Order Processing, Customer Service or Accounts, Help Desk or Sales, whatever area of the business a customer needs to focus on, Vision displays the answers. This allows organisations to identify issues and rectify them before they become business-impacting problems, whilst optimising resources at all times for maximum productivity.

Vision also provides the real-time information needed to ensure that operations run smoothly, helping you to effortlessly answer questions like;

Are we meeting our service levels on the Help Desk?
How many abandoned callers haven’t been called back yet?
Do customers have to wait in a queue longer than necessary because we have insufficient resource to handle all the auto attendant or IVR calls?

These are the type of questions that can be effortlessly answered by Vision.

Business Telephones

To further enhance maximiser's advanced capabilities SpliceCom offer a wide range of Proactive Communication Stations (PCS), to deliver the ultimate in desktop productivity. Designed to compliment other market leading and stylish, high-end IT equipment on the desktop, SpliceCom's PCS 560 & PCS 570G IP Phones combine, looks intelligence and desirability in equal measure. The world's slimmest desktop IP Phones provide easy access to maximiser's benefits of innovative and award-winning Unified Communications platforms click here to see how. The top of the range PCS 580G is the latest version of the world’s first “keyless” IP Phone, featuring a wide-screen, full-colour, LCD touch display, to provide context sensitive displays, information & web based content. The IP 530 is SpliceCom's entry-level IP Phone, designed to work with maximiser to address everyday business telephony needs. The PCS 520 is a display phone with pre-configured system access keys, desktop paging and combined Do No Disturb/Message Waiting LED, with the entry-level PCS 505 completing the range.

Vision Call Centre

Vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing employee productivity and reducing operational costs.

Developed to deliver a single seamless solution with SpliceCom’s maximiser Unified Communications platforms, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of your inbound call centre operation.

You might be thinking of a virtual call centre spread across multiple sites, looking to utilise home based agents, or simply a more effective way of sharing calls amongst a team. Whatever your requirements may be SpliceCom offers the solutions you need to manage and grow your business.

Ideal for every requirement, from simple Help Desks to virtual distributed Call Centres
Scales from one agent upwards - in increments of one
Dynamic resource allocation to meet SLAs
Automatic and/or manual priority control for queuing calls
Totally transparent operation across multiple sites
Homeworking Agent support
Developed in-house by SpliceCom to work with maximiser
Easy to configure