maximiser Applications

In addition to the telephony platforms and terminals offered by SpliceCom a range of business enhancing applications are also available, allowing a complete solution to be built to meet your specific needs. These range from personal productivity desktop apps for your workforce and operators, those delivering invaluable real-time and/or historical management information to business administrators, managers and directors, to complete Call Centre and Contact Centre solutions. In addition, innovative business enhancing solutions are being continuously developed though our Development Partner Programme.

PCS 60 and PCS 50

Running under Windows and Mac OS X (PCS 60), or Linux (PCS 50) these personal productivity applications can be run as either an IP Softphone or Phone Partner. By connecting the PC to a maximiser Call Server, either directly, or via the LAN network, the PCS 60 or PCS 50 application can "partner" the PCS 520, PCS 10 or PCS 5 or an analogue phone connected to a maximiser Phone Module. Phone calls can then be placed as normal from the telephone keypad, or made via the PCS 60 or PCS 50.

Access to Web enabled applications, Intranet based information, IP Video/Web Cam images, speed dials/busy lamp field/direct station select, directory access, messaging and call progress are then all provided in a similar manner to the PCS 410. PCS 60 and PCS 50 can also be used to partner the PCS 570, PCS 560 or PCS 100 IP phones. The PCS 60 and PCS 50 application can also be used in conjunction with a USB or Bluetooth headset or telephone to provide a fully featured IP Softphone solution.  

PCS Operators Console

SpliceCom’s PCS Operators Console has been specifically designed to elevate business productivity and enhance the overall company image at the main point of customer contact by delivering an improved operator service. By combining all aspects of the PCS application together within a single window and expanding its capability, SpliceCom’s PCS Operators Console has been specifically developed to partner PCS 560, PCS 570, PCS 410, PCS 100, PCS 520, PCS 10, PCS 5 or existing analogue phones.

 

The PCS Operators Console can be deployed in single screen or dual screen modes, runs under the Microsoft Windows and Apple Mac OS X operating system and can be alternatively used with a USB/Bluetooth, handset/headset as an IP Softphone. The PCS Operators Console can also be deployed with a touch-screen monitor to deliver direct operator control. 

 

SpliceLog Pro

SpliceLog Pro is a next generation Call Logging and Management application, specifically designed for use with maximiser, and offers integrated Call Recording capabilities. SpliceLog Pro is a 100% web based application with all statistics and reports being viewed and run from a standard web browser. 14 standard Management Reports are provided plus an additional fully customisable report that allows Administrators to select their own criteria to produce a more bespoke output. 

SpliceLog Pro allows Call Recordings made on maximiser - either automatically or manually – to be exported, searched/managed and played-back. Details of the Call Recording – including the ability to “click & play” - are included with the full call logging record of each call. 

 

Callmedia 4 maximiser

To meet the demand for more formal Call Centre requirements, SpliceCom have teamed-up with Callmedia, the UK technology leader in Contact Centre and CTI software development, to deliver Callmedia 4 maximiser. Using Callmedia’s award-winning and field proven Enterprise application suite as a starting point this product has  been jointly developed to address the needs of SME Call Centres, from 5 to 50 agents, dealing with in-bound sales and telemarketing campaigns.

 

SpliceCom can provide all the tools you need to manage your teams and your business more effectively. From detailed and configurable real-time statistics, with alerts to notify staff when volumes increase, to graphical reports that provide detailed management information and analysis, Callmedia 4 maximiser delivers best- of-breed call routing, in-depth management tools and detailed analysis of performance, which adds up to fewer abandoned calls and tasks, lower costs and greater customer satisfaction. 

 

Callmedia 4 maximiser can be upgraded at anytime to support more than 50 agents or to deliver Multi-Media Contact Centre and/or Outbound Dialling solutions.