INDeX Support

Launched by SDX Business Systems to critical acclaim in 1995, sales of the INDeX business telephone system finally came to an end in June 2006. With both the former Managing Director and Sales & Marketing Director of SDX being founder members of SpliceCom – Frank Bretherton & Jeremy Cooke respectively – it’s perhaps unsurprising that SpliceCom have put together a technology upgrade path and commercial pricing package, based on maximiser, that’s second to none.

 

SpliceCom’s evolutionary approach allows existing INDeX customers access to all the business benefits associated with IP Telephony and Voice over IP whilst still retaining the investment made in their existing telephone system. maximiser has been developed to enhance both the INDeX feature set and business efficiency tools. As such we have identified eight key areas that are core to business communications for INDeX customers’.

 

  • INDeX DT/20 Series Visual Voice integration
  • Unified Messaging
  • Meet Me Conferencing
  • Mobility – Mobile/Home/Teleworker Solutions
  • Wireless – IP/DECT or WiFi
  • Contact Centre
  • IP Trunk Gateway
  • Additional User & Trunk Capacity

 

Visual Voice Integration

For those INDeX customers who find their business communications are being held back by the existing INDeX voicemail they’re tied in to, maximiser can be deployed as a non-disruptive voice messaging solution. Completely integrated with the INDeX architecture, playback and management of the maximiser voice messaging solution is controlled through the Visual Voice command set which is accessed via the display of the INDeX DT and 20 Series handsets.

 

Peace of Mind

In addition to the senior management team behind INDeX, SpliceCom’s sales force can between them offer close to 50 years experience of working for SDX/Lucent/Avaya. We also work closely with Support Span, a 3rd party maintenance organisation formed by Rick Pearce and Colin Jones, the team behind SDX SystemCare and INDeX Professional Services. Support Span provides installation and support for both INDeX and maximiser to our channel partners.