The Outbound Call Centre

SpliceCom also offer comprehensive outbound campaign management, enabling contact centres to maximise the performance of their data as well as their agents. The campaign, list and agent management are seamlessly integrated using intuitive graphical tools to perform every task - from list assignment to reporting. Manual, preview, progressive and predictive dialing are all supported, whilst call blending, allows outbound agents to handle inbound calls, emails or other media whenever there is excess demand placed on your call/contact centre.