The SME Call Centre

To meet the demand for more formal Call Centre requirements, SpliceCom have teamed-up with Callmedia, the UK technology leader in Contact Centre and CTI software development, to deliver Callmedia 4 maximiser. Using Callmedia’s award-winning and field proven Enterprise application suite as a starting point this product has  been jointly developed to address the needs of SME Call Centres, from 5 to 50 agents, dealing with in-bound sales and telemarketing campaigns. SpliceCom can provide all the tools you need to manage your teams and your business more effectively. From detailed and configurable real-time statistics, with alerts to notify staff when volumes increase, to graphical reports that provide detailed management information and analysis, Callmedia 4 maximiser delivers best- of-breed call routing, in-depth management tools and detailed analysis of performance, which adds up to fewer abandoned calls and tasks, lower costs and greater customer satisfaction.