Traditionally a call centre was a place where telephony activities were centralised, with the aim of cutting costs and improving marketing and/or customer services. But that’s all changed – with maximiser a call centre no longer needs to be in one single location. Call centre staff (often called agents) can be distributed across multiple sites, or even countries and continents. Agents can also be based at home or other remote locations. And it’s not just about telephone calls any more – maximiser’s Contact Centre solutions allows customer contact via email, SMS text, web callbacks and/or web chat to be managed and “blended” with traditional telephone calls.

Every business has a call centre – and every business can benefit from call centre technology. What ever your particular need – be it a 2 “seat” Help Desk to 100+ agents spread across multiple sites – there’s a maximiser Call Centre solution that’s absolutely right for you.