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Brisbane Airport Corporation

Sector: Transport

Key Features: Large Scale, Legacy PBX Migration

SpliceCom’s maximiser provides Brisbane Airport Corportation with a single, airport wide telephone system that will grow with the business to 10,000 extensions by 2015 and to 40,000 extensions by 2025.

“We chose maximiser because it provides all the advanced functionality we required at an affordable price. Some three years after its initial installation, SpliceCom’s maximiser Communication System continues to tick all the boxes.”

Duncan Murphy - IT Manager - Brisbane Airport Corporation Pty Limited (BAC)

Solutions Inc

Sector: IT

Key Features: SIP & WiFi Telephony. Apple Mac Integration

Solutions Inc has deployed SpliceCom's maximiser IP Business Telephone System to unify communications across their two Brighton based offices. Using a mix of Mac based IP Softphones, IP Wireless phones and traditional analogue system phones, the Apple reseller and ISP now has the right communications infrastructure in-place to support their business expansion plans. Key employees can be contacted on a single number, which ever building they’re in - or even between them - whilst in-house IT applications, databases and security systems are also being linked to maximiser to further enhance the overall business efficiency.

"Our previous IP enabled telephone system was proving both restrictive and costly. SpliceCom's maximiser has allowed us to embrace the New Wave of converged IP communications in order to retain a competitive edge and enable growth."

Aidan Bowen - Technical Director - Solutions Inc.

Fat Face

Sector: Retail

Key Features: Multi-Site Contact Centre

Fat Face utilise SpliceCom's Callmedia for maximiser Contact Centre solution to enable their call centre agents to handle phone calls and emails from their web-based storefront and catalogue sales operation.

"We wanted a competitively priced, IP based telephone/Call Centre system that would help to drive the future growth of Fat Face's business. SpliceCom's maximiser was the only business telephone system we found that put a "tick" in both boxes."

Shane Lewis - IT Project Engineer - Fat Face.

The Walters Group

Sector: Manufacturing

Key Feature: Distributed Architecture

Expanding their operation into a brand new Head Office & Manufacturing Centre of Excellence, The Walters Group needed a communication system that could be as flexible as their business and as aspirational as their goals. Having manufactured communication products for the likes of Nortel Networks, Lucent Technologies, Avaya & Thales, The Walters Group know a thing or two about telephone systems. So when it came to kitting out their brand new Head Office & Manufacturing Centre of Excellence, SpliceCom's maximiser business telephone system proved the natural choice.

"maximiser's ability to meet our ever changing communication needs, as dictated by our constantly evolving business, was a big influence in its choice."

John Walters - Founder & Chairman - The Walters Group.

Sir William Perkins's School

Sector: Education

Key Feature: Bespoke Web Applications

Sometimes it really is the simple things that can make the biggest differences to the efficiency of an organisation. In this case it was the need: Timely and effective delivery of messages from parents to constantly-mobile teachers throughout the building.

“We discovered it was vital that we came up with a way of being able to easily communicate with these 'mobile' staff members. We chose the SpliceCom maximiser because it was an open architecture system that we knew could be developed, adapted and programmed to meet our exact needs”.

Ben Nichols - Director of SpiderGroup - Sub-Contract IT Management Company for Sir William Perkins's School

Lance Owen

Sector: Automotive

Key Feature: Multi-Site Networking

The Lance Owen Group has deployed SpliceCom's maximiser IP Business Telephone System across their eight London car showrooms & Group Parts & Service Centre. This has allowed the company to present a unified image to their customers - whichever location they choose to call - improve the efficiency of staff conducting phone calls and data transactions between sites in addition to dramatically reducing their telecommunications costs.

"SpliceCom's maximiser was exactly what we were looking for in a new telephone system. Its ability to provide a single unified telephone system across our entire business, its flexibility in both provisioning and use and its clear pricing structure for upgrades, made it the clear winner for Lance Owen."

Charles Stakowski - Group Operations Director - Lance Owen.

Gordon Harwood Computers

Sector: IT

Key Feature: Apple Mac Integration

The installation of SpliceCom's maximiser Business Telephone System has ended a ten-year quest for Midlands based Apple Centre Gordon Harwood Computers (GHC). Voicemail, ISDN connectivity, direct inwards dialling and Computer Telephony Integration (CTI) with their Apple Mac computers were the "must-have" features for GHC's replacement telephone system when they started looking in 1995.

"As an Apple Centre serving the wider Midlands area, efficient customer service is a cornerstone of our business. We have over 250,000 customers; their retention is of crucial importance to us. There's no doubt that the introduction of the maximiser telephone system and its integration with our Mac network and Sea Change database have greatly enhanced our service offering. This is the business telephone system for which we, our customers and the Apple community as a whole, have been searching for a very long time."

Giles Harwood - Managing Director - GHC.

T G Lynes

Sector: Trade Distribution

Key Feature: Multi-site Networking

When you're totally transforming your organisation and investing £3m+ in new state-of-the-art premises to completely revolutionise your customer service capability, sometimes all you want your customers to know is that it's ‘business as usual’. With over 100 years of heritage and an established customer base, all T G Lynes wanted as they expanded was to make sure that everything continued as normal. And for customers that meant picking up the phone and calling the same number they always had, to get the service they had come to expect. It was a simple requirement - but one that was far from simple to fulfil, taking the absolute latest in communications technology to provide the solution. SpliceCom recommended that TG Lynes invest in a data network which would also support Voice over IP capability. They were then able to use spare bandwidth on the network for the seamless transfer of all incoming calls across the data network. And all at no cost to T G Lynes or to their customers. A perfect solution which enabled customers to continue to call the same number and speak to the same people, even though those people were now situated over 12 miles away.